Help Centre
Quick answers for guests and hosts. If yours is not here, email us and a real person will reply.
For guests
I received an invitation link. What is it?+
A host has invited you to get aso-ebi for their event. The link is personal to you. Open it to see the styles on offer and let the host know whether you would like to take part.
Does clicking "Yes, Count Me In" mean I have paid?+
No. Confirming only reserves your spot so the host can plan quantities. You pay later, when you place your order.
How do I order and pay?+
From your invitation, choose "Browse & Pay Now", add your items to the cart and go to checkout. After you place the order you are taken straight to the payment page. You will also get an email with a Pay Now link, so you can pay later from your inbox.
Can I pay in instalments?+
Yes. At checkout you can choose to pay in full or split the total into 2, 3 or 4 instalments. The first instalment is due when you order and the rest are shown on your payment page with their due dates. Your order is only dispatched once it is fully paid.
Which payment methods can I use?+
Naira events are paid through Paystack (cards, bank transfer, USSD). Pound and dollar events are paid through Stripe (cards, Apple Pay, Google Pay). AsoHub never sees or stores your card details.
The price is different from what the host told me.+
The price you see already includes the AsoHub service fee, so there are no surprises at checkout. It is the final amount you pay.
I paid but the page still says pending.+
Refresh the payment page. AsoHub checks with the payment provider automatically and updates within a few minutes. If it still shows pending after 30 minutes, email us with your order number and we will look it up.
Where is my order and when will I get it?+
Use the "Track your order" link in your confirmation email. Delivery and collection are arranged by the host, not by AsoHub, so questions about timing go to the host first.
Can I get a refund?+
Refunds are at the discretion of the host, because they buy the fabric on your behalf. Contact the host directly. If you cannot reach them, email us with your order number and we will help.
For hosts
How do I set up my event?+
Create an account, then create your event (wedding, anniversary, birthday or other), add your aso-ebi products with photos and prices, and upload your guest list as a CSV or add guests one by one.
How are guests invited?+
From your Guest List, select guests and send invites by email, WhatsApp or both. Each guest gets a personal link where they confirm interest, then browse and pay. You can also turn on automatic reminders so guests who have not responded are nudged before the event.
What does AsoHub cost me?+
Nothing. You set your price and receive that full amount. AsoHub adds a small service fee on top, which guests see as a single clean price.
When and how do I get paid?+
Add your bank details on the Payouts page. Each payment clears after a 7-day hold (this protects everyone against chargebacks), after which you can withdraw. Naira payouts arrive within 24 hours; pound and dollar payouts arrive in 2 to 3 working days via Stripe.
Can I see who has paid?+
Yes. Your dashboard shows every order with its payment status, and you get an email each time a guest orders or pays. You can export orders to a spreadsheet from the Orders page.
Can I edit or close my event?+
Yes. Edit the event details, products and reminder settings at any time. Deactivating an event hides the store page from guests but keeps all existing orders.
A guest wants a refund.+
You decide. AsoHub does not hold your money once it has been paid out, so refunds are between you and the guest. If a payment is still within the 7-day hold, email us and we can help reverse it.
Still stuck?
Email us with your order number or event code and we will sort it out.
Email team@asohub.app